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Emotional Intelligence

Emotional Independence

The competency that we will explore now is “emotional independence”. Emotional independence is our ability to think and act without emotionally “clinging” to other people. Emotionally independent people are able to make their decisions independent of how other people might feel about their decision. The most important thing that they have in focus while deciding is the need of the situation. They have the ability to make a decision without worrying about personal gains and losses, for themselves or for others.  What would people say? Who will get angry and who will be happy? Who will get benefit? Will I achieve personal benefit or loss? All these questions are secondary when we choose to act in an emotionally independent way!

It should not be assumed that emotionally independent people do not care about others or their opinions. In a situation, where they have to make crucial decisions, they do consult all the important stakeholders involved in the situation. They seek advice to make informed decisions but do not get affected by the information that they receive, rather have the ability to relate to the information objectively. The final decision is according to their understanding of the situation and vision of the future not subjective preferences.

Emotional independence is closely related to assertiveness. If we define assertiveness as our backbone, emotional independence is our ability to stand on our two feet. We all have seen people who have trouble in their backbone, are often sitting in a wheel chair as they cannot stand without support, on their own feet. Exactly in the same way, if you have not developed assertiveness, it will be difficult to understand, adapt and practice emotional independence. I experienced that when I introduced emotional independence to people, a lot of them understood it as being rebellious. I could not really understand in the beginning why it was so but after reflecting upon this feedback, I found out that it is quite natural if we take our Asian culture into consideration. In any collectivist culture, taking independent decisions is not appreciated much. As soon as someone takes an independent decision, the person is labelled as rebellious. Even though, the decision is within the cultural and normative boundaries but may be slightly innovative, it is often not appreciated initially. This is the aspect that makes it difficult to practice emotional independence in collectivist cultures.

Lack of emotional independence lies at the bottom of a myriad of issues that we battle with in our daily lives. Just to mention one example, the ability to say “no” when its necessary is closely related to lack of emotional independence. Just like other emotional intelligence competencies that we have explored so far, emotional independence is a balanced state between group think and rebellion. The questions to ponder for you can be; How often do you say NO, when it is necessary? Do you feel that while making an important decision, you often end up in “analysis paralysis”? Think; what can be reasons behind this? Do you, consciously or unconsciously, try to please everyone? Is it important to you to gain acceptance from everyone?   You are most welcome to write to me if you have any questions or you are curious about knowing more!

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Emotional Intelligence

Assertiveness

Assertiveness is the third Emotional Intelligence competency that we are going to explore. This competency belongs to the over-all theme of self-management. Assertiveness is one’s ability to express his/her emotions without being aggressive or submissive. Just like self-regard is the balance between over-confidence and inferiority complex, assertiveness is the balance between aggressiveness and reticence. Assertiveness consists of three components; expressing our emotions, expressing emotions even if we have a fear of losing something and doing all this in a non-destructive manner[1]. Assertive people stand firm for their own emotions, beliefs, thoughts and feelings while maintaining respect for the opinions of others as well. Assertiveness is often defined as the backbone as it has an extremely essential role in the structure of one’s personality. You might have seen people with a defective backbone and that they often have difficulties standing upright and firmly on their feet. It is the same function that assertiveness plays in our “emotional body” and helps us stand firm for what we believe in.

Courage and empathy play an important role in the process of building assertiveness. We need courage in order to stand up for our thoughts and emotions. But we, definitely, also need courage to make space for other people’s opinions, thoughts and emotions as well and acknowledge that they are as valid as our emotions. Empathy, that we will talk about in detail in future, is extremely crucial when we are trying to understand and respect point of views of someone else.

I have experienced often that when I introduce assertiveness to people, it is immediately confused with aggressiveness. It takes time to experience and feel the difference between, assertiveness, aggressiveness and submissiveness. When we have established a strong Emotional self-awareness, only then are we able to control our impulses and be assertive. Some of us have an impulsive reaction of being aggressive in difficult situations and some of us impulsively become submissive when we are exposed to any negative experience. Here is a realization that with-out a well-developed Emotional self-awareness, assertiveness will be hard to practice. When working with assertiveness, initially, I use most of my attention and energy to help participants on finding out; what is their natural impulsive reaction in a difficult situation? After that I try to help them to find out how they can move towards assertiveness from either of the extreme positions, so that they can find the balance. Take some moments to reflect: Where do you find your-self on the continuum of aggressiveness, assertiveness and submissiveness?

And if you need help to move towards the middle and acquire balance, you are welcome to contact me.      


[1] Stein, Steven J. The EQ Edge (p. 105). Wiley. Kindle Edition

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Emotional Intelligence

self-regard

Self-regard along with Emotional self-awareness constitutes the solid foundation that is needed for durability and beauty of the rest of the emotional intelligence building. It is important to understand the essential role of the foundation in a building’s structure. If the foundation is not strong and durable, the finished building, no matter how beautiful and modern it is, will erode quickly and loose its apparent beauty soon enough. It will not be able to face extreme weather conditions, earth quakes or other natural disasters, it might even fall in shaky times. So, the point is that if self-regard and Emotional self-awareness are not strong, the rest of the emotional intelligence competencies and their inter-play will not make sense and one will not be able to build a durable, long-lasting emotional intelligence resource pool.

Self-regard is our ability to accept ourselves as we are, with a full awareness of our strengths and weaknesses. When we have a positive self-regard, we know that we have certain strengths and we know how & when to utilize them. At the same time, we are also fully aware of our weaknesses, the pitfalls that we can fall victims for and should be aware of. Imagine a situation where your friend or colleague ended up making a mistake. The very first and impulsive reaction (lack of Emotional self-awareness!!) of this person would be to find out; what went wrong AND immediately after that; who’s fault was it? Most likely, almost always, it is someone else’s fault! A person with a positive self-regard will not come to this conclusion by default. She/he is fully aware of her/his own strengths & weaknesses and is able to admit if they made a mistake. Most importantly, people with positive self-regard will not get stuck in the mistake but will rather gather the learning from it and move forward in life. It is because they do not blame themselves or others for the mistake/failure but rather see it as an opportunity to learn and grow.

A well-defined feeling of identity is anchored in the realization and awareness of what our strengths and weaknesses are. When we have an awareness of our strengths we feel strong and “enough” in ourselves. This saves us from doubting our abilities, especially in adversities, and help us build a strong confidence and self-efficacy. At the same time, having a realization that we are human, we do have weaknesses and it is OK, keeps us away from going towards a state of over-confidence. Essentially, self-regard provides us with the balanced amount of confidence so that we neither end up with inferiority complex, nor over-confidence. 

Look around you; Do you find anyone suffering from lack of confidence or over-confidence? You can be sure that it is because they need to work with their self-regard! When I introduce this competency to people, I do it indirectly through goals and values that they have in life. And in the beginning, there are a lot of participants who, once again, feel surprised/confused because goals and values are usually not something that we walk around and think about in our daily routines, right? But after going through the activities discussions and reflection, I hear the acknowledgement that it was a really good experience to stop for a second in our busy lives and reflect on; What are our goals in life? How do they relate to our values? What is the relationship between our goals, values, strengths and weaknesses? In my workshops I help participants seek answers to these questions in a safe space as a humble guide and it is through this process that we kick off our journey of finding ourselves and how we feel about us!

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Emotional Intelligence

Emotional Self-awareness; the first step towards building EI

Renowned Emotional Intelligence (EI) practitioner and theorist Daniel Goleman categorizes EI in four main themes which are further divided in several emotional intelligence competencies. These themes are; Self-awareness, Self-management, Social awareness and Relationship management. This categorization is a good one to remember because it makes clear that the whole concept is built around recognizing and managing one’s own emotions as well as recognizing and managing emotions of people around us. An important realization here is that one has to identify and recognize an emotion in order to manage it. Just like in order to solve any given issue, we first have to make a realization that there is an issue.

Emotional self-awareness is the very first competency that we are going to talk about and it is the first step towards creating an awareness around our own self. As the name suggests, it is our ability to connect to our emotions in a given moment, to know where an emotion is coming from and after creating this awareness, deciding how to react in that situation. It’s our ability to take our internal temperature. Imagine a father coming home after a long day, frustrated by an argument that he had with his boss. As soon as he enters the house, he begins to shout at his teenager kid, who is sitting and watching tv, telling him to do something purposeful with his life rather than wasting time uselessly. When the wife tries to calm him down, he would shun her as well. Now, imagine another person in the same situation who have developed a strong Emotional self-awareness. This person will come home having the same experiences at work and he would be aware that he is not in best of his mood. He would share this feeling openly at home saying; Kindly, switch off the tv, it is just too noisy for me right now, as I had a rough day. I am in a bad mood but none of this has anything to do with you. So, in a difficult situation, an emotionally self-aware person will be able to recognize his/her emotions and decide accordingly about how to act pro-actively rather than re-actively/impulsively.   

An impulsive reaction due to a lack of Emotional self-awareness results in feelings of guilt or regret. After establishing a solid Emotional self-awareness, we are able to recognize which behaviours and thoughts we do not need to engage in because they eventually bring a negative emotion to us. Which emotions, thoughts and behaviours are emotionally draining to us and which are emotionally energizing? Once we are able to get rid of emotionally draining attitudes and thoughts, we create space within our selves for more emotionally energizing experiences. This is how Emotional self-awareness helps us become expansive and flexible, by always being in touch with our internal selves.

Whenever I introduce people to Emotional self-awareness the first reaction is “surprise”. The main reason for this surprise is that in emotionally over-whelming situations we are prone to look outwards, so that we can find out “whose fault was this negative experience that I had?” So, the first surprise is “What?? I need to look inside to find something that is not working well??” And this is where I experience most resistance as a change facilitator in the process of building emotional intelligence. In this part of the process I am mostly focused on helping people accept that we have to start from ourselves in order to improve our own life quality. Our life and our happiness is our own responsibility. And once people get used to engaging in this expansive behaviour, they can never stop!

Emotional self-awareness is the first and most important building block of emotional intelligence along with self-regard that we will learn about in the next blog. Just like any other systemic process, practice is the key to building a strong Emotional self-awareness. In my workshops and coaching sessions, I provide both, tools to practice & enhance Emotional self-awareness AND also a safe & secure environment to experiment with new behaviors. I will leave you with the question: “Where do I find my- self in the process of building a strong Emotional self-awareness? Am I well on my way or do I need to start the process now?”. You are welcome to contact me if there are any questions and you feel that you (or your team) need help to build a strong Emotional self-awareness.

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Emotional Intelligence

Explanation of the mantra: Reflect, learn and grow

Before I start to share with you my understanding of and experience with various emotional intelligence competencies, I would like to tell a little about why I chose “Reflect, learn and grow” as my mantra. The human brain learns through many different techniques and strategies. Some of them are natural learning processes and some are adapted by humans through evolution. The most natural way of learning is trial and error. We, humans, naturally tend to repeat the behaviours that lead to reward and refrain from behaviours that lead to some kind of punishment or failure. In my experience, the most effective way of learning is reflection and discussion. One learning technique is experiential learning where it is the first-hand experience created in a situation that generates the learning. But is it enough to just generate the learning? To me, the answer is: NO; it’s not enough to just create the learning. It is even more important that the learning sticks around, that it is transformed into habit, that it is durable. It is extremely important that the learning that is created does not end when the experience is gone but rather becomes a part of the habit system. So, what does it take to transform the learning into the habit? I read a piece of research that claimed that it takes 21 days to make a habit but even before going into the practice of a behaviour we need to do something else. After having a new experience, we discuss the experience, we reflect upon it. What did I just experience? How do I understand this situation? Is it a new information that is generated for me? Does it make sense? How does this fit in the information that I already have generated? That is when real learning takes place. So, for me the learning process looks like this:

It is not only the reflection about what happened and what did I learn but also about how can I apply this learning in my practical life. That is why this process of learning, discussion and reflection is an essential part of all my workshops and coaching sessions.

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Emotional Intelligence

Emotional Intelligence and its relevance to our Society

What is Emotional Intelligence and why is it extremely important for everyone?? That is a question of relevance for everyone who wants to excel in life and do a little bit more than “just live” through life! As Rumi said; “You were born with wings, why prefer to crawl through life?”

Research during the past few decades have consistently shown how EQ is more important than IQ! A higher level of EQ is the difference between people who do well in their lives and people who excel in all arenas of their lives. In my blogs on this website, I will provide insight into the different Emotional Intelligence competencies, my experience with helping people in developing these competencies along with my general observations & perspective about the relationship between Emotional Intelligence and our Society.

So, I will start by presenting the different definitions of EI that have developed through the past decades. The term Emotional Intelligence is defined in different perspectives. Reuven Bar-On defined EI in 1988 in the context of personality theory, more specifically a model of well-being. Bar-On defined EI as: “an array of non-cognitive capabilities, competencies, and skills that influence one’s ability to succeed in coping with environmental demands and pressures.”

In 1990 John Mayer and Peter Salovey coined the term Emotional Intelligence as it is understood today. They formulated their version of EI within a model of intelligence. Their definition is: “the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional meanings, and to reflectively regulate emotions in ways that promote emotional and intellectual growth.

Daniel Goleman was the first one to popularize the idea of Emotional Intelligence and, kind of, took it out of the clinical psychology realm and framed it in an organizational context. He defined, in 1998, EI in terms of performance and identified the development of EI competencies as a tool to maximize performance. Goleman defined EI as: “the ability to identify, assess and control one’s own emotions, the emotion of others and that of groups.”

So, basically one factor common in all these definition is the element of control. EI is our ability to control our emotions according to the needs of the situation so that our decisions are more controlled and well-thought rather than frantic and impulsive. Once we have developed EI competencies through conscious practice, our decision-making process becomes flawless and that is what make us excel as compared to those who do not have this practice!